Jurnal Hospitality dan Manajemen Jasa
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Tedjosoejanto, Birgita Elvina
Vol 4, No 2 (2016): Jurnal Hospitality dan Management Jasa
- Articles
PENGUKURAN KUALITAS LAYANAN HOTEL HARRIS-POP! GUBENG SURABAYA: PENDEKATAN IMPORTANCE-SATISFACTION ANALYSIS
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