Relational Maintenance Atasan dan Bawahan Dalam Departemen Sales & Marketing di BW Luxury Jambi (Sebuah Kajian Fenomenografi)
(1) Program Studi Ilmu Komunikasi Universitas Kristen Petra
(2) Program Studi Ilmu Komunikasi Universitas Kristen Petra
(3) Program Studi Ilmu Komunikasi Universitas Kristen Petra
(*) Corresponding Author
Abstract
Penelitian bertujuan untuk mengetahui bagaimana relational maintenance atasan dan bawahan dalam Departemen Sales & Marketing di BW Luxury Jambi. Penelitian ini menggunakan pendekatan kualitatif, jenis penelitian deskriptif, dengan metode penelitian fenomenografi. Dalam pemeliharaan hubungan (relational maintenance) yang terjadi antara atasan dan bawahan dalam Departemen Sales & Marketing menunjukkan bahwa tidak hanya hubungan sebatas rekan kerja saja. Lebih dari itu, hubungan yang terjadi adalah hubungan kekeluargaan. Komunikasi dan koordinasi yang dilakukan dalam departemen ini sudah baik. Adanya keterbukaan dan transparansi antara atasan dan bawahan, sehingga memunculkan deep talk yang dilakukan oleh kedua pihak tersebut. Walaupun terjadi kedekatan antara atasan dan bawahan, akan tetapi hubungan tersebut tetap dibina secara profesional.
Keywords
Full Text:
PDFReferences
Atwater, L., Roush, P., & Fischthal, A. (1995). The influence of upward feedback on self and follower ratings of leadership. Personnel Psychology, 48, 35-59.
Barker, J. B. (1993). Tightening the iron cage: Concertive control in self-managing teams. Administrative Science Quarterly, 38, 408-437.
Bowden, J., Hart, G., King, B., Trigwell, K., & Watts, O. (2000). Generic capabilities of ATN university graduates. Australian Government Department of Education, Training and Youth Affairs.
Braun, V., & Clarke, V. (2006). Using thematic analysis in psychology. Qualitative Research in Psychology, 3(2), p.77-101. http://eprints.uwe.ac.uk/11735/2/thematic_analysis_revised_- _final.pdf
Canary, D. J., Stafford, L., Hause, K. S. & Wallace, L. A. (1993). An inductive analysis of relational maintenance strategies: Comparisons among lovers, relatives, friends, and others. Communication Research Reports, 10(1), 5-14.
Canary, D., & Stafford, L. (1994). Communication and relationship maintenance. Academic Press. Cox, S. (1999). Group communication and employee turnover: How co-workers encourage peers
to voluntarily exit. Southern Communication Journal, 64, 181-192.
Dindia, K., & Canary, D. J. (1993). Definitions and theoretical perspectives on maintaining
relationships. Journal of Social and Personal Relationships, IO, 163-173.
Fine, G. A. (1986). Friendships in the workplace. In V. I. Derlaga & B. A. Winstead (Eds.),
Friendship and social interaction (pp. 185-206). Springer-Verlag.
Galvin, K. M., Braithwaite, D. O., & Bylund, C. L. (2016). Family communication: Cohesion and
change. Routledge.
Giddens, A. (1994). The constitution of society. University of California Press.
Gordon, R. A. (1996). Impact of ingratiation on judgments and evaluations: A metaanalytic investigation. Journal of Personality and Social Psychology, 71, 54-70.
Hughes, H. (2014). Researching information experience: methodological snapshots. Library and Information Science, (Vol. 9, pp. 33–50). https://doi.org/10.1108/S1876- 056220140000010004
Knapp, M. L., & Vangelisti, A. L. (2000). Interpersonal communication and human relationships (4th ed.). Allyn & Bacon.
Mariesta, D., Mohamad, D., & Azlan, A. (2016). Relationship maintenance strategies in web sites of company listed on bursa Malaysia. Malaysian Journal of Communication, Jilid 32 (2) 2016: 224-239.
Marton, F., Dahlgren, L. O., Svensson, L., & Säljö, R. (1977). Learning and conceptions of the world. Almquist & Wiksell International.
Marton, F. (1981) Phenomenography: Describing conceptions of the world around us. Instructional Science, 10, 177–200.
Maybee, C. (2014). Experiences of informed learning in the undergraduate classroom. Library and Information Science, (Vol. 9, pp. 259–274). https://doi.org/10.1108/S1876- 056220140000010013
Naimah, R., Firdaus, M., & Rifani, A. (2013). Analisis penerapan relationship maintenance strategy melalui penggunaan media sosial (studi pada twitter perbankan di Indonesia). Jurnal Wawasan Manajemen, Vol. 1, No 2.
Njoko, V., & Priyowidodo, G. (2022). New media adaptation through environmentally friendly dissemination messages at a religious organization during the COVID-19 era in Indonesia.
Asian Research Journal of Arts & Social Sciences, 17(2):14-27,2022. https://doi.org/10.9734/arjass/2022/v17i230301
Priyowidodo, G. (2016). Politics and organization in opposition: patterns of communication and decision making in parti keadilan rakyat (the people’s justice party) of Malaysia. The Social Sciences, 11 (2): 113-119, 2016.
Sias, P M., & Jablin, F. M. (1995). Differential superior-subordinate relations, perceptions of fairness, and co-worker communication. Human Communication Research, 22, 5-38.
Sias, P.M., & Cahill, D. (1998). From co-workers to friends: The development of peer relationships in the workplace. Western Journal of Communication, 62, 273-299.
Stafford, L., & Canary, D. J. (1991). Maintenance strategies and romantic relationship type, gender and relational characteristics. Journal of Social and Personal Relationships, 8, 217-242.
Thacker, R. A., & Wayne, S. J. (1995). An examination of the relationship between upward influence tactics and assessments of promotability. Journal of Management, 21, 739-756.
Waldron, V. (1991). Achieving communication goals in superior-subordinate relationships: The multi-functionality of upward maintenance tactics. Communication Monographs, 58, 289- 306.
Waldron, V., Foreman, C., & Miller, R. (1993). Managing gender conflicts in the supervisory relationship: Relationship definition strategies used by women and men. In G. Crepes (Ed.), Sexual harassment: Communication implications (pp. 234-256). Hammond Press.
Waldron, V. (1999). Communication practices of followers, members, and proteges: The case of upward influence tactics. In M. Roloff (Ed.). Communication Yearbook 22 (pp. 251-299). Sage.
Refbacks
- There are currently no refbacks.
TEMPLATE JURNAL E-KOMUNIKASI