Perancangan Sistem Manajemen Mutu ISO 9001:2008 : Studi Kasus

Abstract

Nowadays, companies must have an ISO 9001-2008 certificate to be able to compete in the market. The pressure of quality management and consumers are the reason why companies need to have an ISO certificate. CV Sinar Abadi is a company that specializes in metal coating or plating and a company that has not been certified ISO 9001: 2008. CV. Sinar Abadi always competes to meet the requirements of consumers. To begin the steps of ISO 9001: 2008, a gap analysis was conducted. The outcome of the gap analysis is that the the clauses of ISO 9001: 2008 in CV. Sinar Abadi was only 22.81% fulfilled, while 77.17% have not been fulfilled. This research aims to design and implement an ISO 9001: 2008 quality management system in CV. Sinar Abadi. In result, an increase of up to 88.04% in the fulfillment of the clauses of ISO 9001: 2008 happened because of the design and implementation of ISO 9001: 2008 quality management system in CV. Sinar Abadi.