PENGARUH KOMITMEN ORGANISASIONAL TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR DI HOTEL GUNAWANGSA MANYAR SURABAYA

Authors

  • Amelinda Felicia

Abstract

Penelitian ini difokuskan pada Komitmen Organisasional yang mempunyai tiga dimensi yaitu, Komitmen Afektif, Komitmen Berkelanjutan dan Komitmen Normatif dimana penelitian ini digunakan untuk mengetahui pengaruh Komitmen Organisasional terhadap Organizational Citizenship Behavior di Hotel Gunawangsa Manyar Surabaya. Responden dalam penelitian ini adalah semua karyawan dari Hotel Gunawangsa Manyar Surabaya dengan menggunakan teknik sensus dengan populasi. Hasil penelitian yang diperoleh menunjukkan bahwa Komitmen Organisasional berpengaruh kepada Organizational Citizenship Behavior. Komitmen Afektif dan Komitmen Berkelanjutan berpengaruh terhadap Organizational Citizenship Behavior, sedangkan Komitmen Normatif memiliki pengaruh positif namun tidak signifikan terhadap Organizational Citizenship Behavior di Hotel Gunawangsa Manyar Surabaya.

 

This research focuses on Organizational Commitment which has three dimensions consist of, Affective Commitment, Continuance Commitment and Normative Commitment where this research is used to know the influence of Organizational Commitment to Organizational Citizenship Behavior at Hotel Gunawangsa Manyar Surabaya. The respondents in this study were all employees of Hotel Gunawangsa Manyar Surabaya by using census technique with population. The result of the analysis shows that Organizational Commitment has an effect on Organizational Citizenship Behavior. Affective Commitment and Continuance Commitment have an effect on Organizational Citizenship Behavior, while Normative Commitment has an effect positive but not significant on Organizational Citizenship Behavior at Gunawangsa Manyar Hotel Surabaya.

References

Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of occupational and organizational psychology, 63(1), 1-18. Chen, Z. X., & Francesco, A. M. (2003). The relationship between the three components of commitment and employee performance in China. Journal of Vocational Behavior, 62(3), 490-510. Eatough, E. M., Chang, C. H., Miloslavic, S. A., & Johnson, R. E. (2011). Relationships of role stressors with organizational citizenship behavior: a meta-analysis. Farrell, D., & Rusbult, C. E. (1981). Exchange variables as predictors of job satisfaction, job commitment, and turnover: the impact of rewards, costs, alternatives, and investments. Organizational behavior and human performance, 28(1), 78-95. Ferdinand, A. (2006). Metode penelitian manajemen: pedoman penelitian untuk penulisan skripsi, tesis, dan disertasi ilmu manajemen. Semarang: Badan Penerbit Universitas Diponegoro. Ghozali, I. (2006). Aplikasi analisis multivariate dengan program spss. Semarang: Badan Penerbit Universitas Diponegoro.

Ghozali, I. (2011). Analisa multivariate spss. Semarang: Badan Penerbit Universitas Diponegoro. Ghozali, I., & Ratmono, D. (2013). Analisis multivariate dan ekonometrika, teori, konsep dan aplikasi dengan eviews 8. Semarang: Badan Penerbit Universitas Diponegoro. Greenberg, J., & Baron, R. (2000). Behavior In Organization. Pennsylvania: Prentice Hall. A Pearson Education Company.

Hackman, J. R., & Oldham, G. R. (1976). Motivation through the design of work: test of a theory. Organizational behavior and human performance, 16(2), 250-279. Huang, C. C., & You, C. S. (2011). The three components of organizational commitment on in-role behaviors and organizational citizenship behaviors. African journal of business management, 5(28), 11335. Hulin, C. L., & Blood, M. R. (1968). Job enlargement, individual differences, and worker responses. Psychological Bulletin, 69(1), 41. Jufrizen. (2016). Efek mediasi kepuasan kerja pada pengaruh kompensasi terhadap kinerja karyawan. Jurnal ilmiah manajemen dan bisinis, 17(1). Kuncoro, M. (2003). Metode riset untuk bisnis & ekonomi: bagaimana meneliti & menulis tesis. Jakarta: Erlangga. Lovelock, C. (2002). Service marketing in Asia. Singapore: Prentice Inc. Luthans, K. W., & Jensen, S. M. (2005). The linkage between psychological capital and commitment to organizational mission: a study of nurses. Journal of Nursing Administration, 35(6), 304-310. Malhotra, N. K., & Peterson, M. (2006). Basic Marketing Research,. International Edition. Meyer, J. P., & Allen, N. J. (1991). A three-component conceptualization of organizational commitment. Human resource management review, 1(1), 61-89. Meyer, J. P., Allen, N. J., & Smith, C. A. (1993). Commitment to organizations and occupations: extension and test of a three-component conceptualization. Journal of applied psychology, 78(4), 538. Meyer, J. P., Allen, N. J., & Allen, N. J. (1997). Commitment in the workplace theory research and application. California: Sage Publications. Meyer, J. P., Stanley, D. J., Herscovitch, L., & Topolnytsky, L. (2002). Affective, continuance, and normative commitment to the organization: a meta-analysis of antecedents, correlates, and consequences. Journal of vocational behavior, 20-52. Mowday, R. T., Porter, L. W., & Steers, R. M. (1982). Employee-organization linkage: the psychology of commitment absenteism, and turn over_ London: Academic Press, Inc. Novliadi, F. (2007). Intensi Turnover ditinjau dari Budaya Perusahaan dan Kepuasan Kerja. Laporan Penelitian. Medan: Universitas Sumatera Utara Respitory. Nursyamsi, I. (2013). Organizational citizenship behavior dan pemberdayaan terhadap komitmen organisasi serta dampaknya terhadap kinerja karyawan. Jurnal Keuangan dan Perbankan, 17(3), 488-498. Organ, D. W. (1988). Organizational citizenship behavior: the good soldier syndrome. Lexington Books/DC Heath and Com. Organ, D. W., & Ryan, K. (1995). A meta‐analytic review of attitudinal and dispositional predictors of organizational citizenship behavior. Personnel psychology, 48(4), 775-802. Organ, D. W., Podsakoff, P. M., & MacKenzie, S. B. (2006). Organizational citizenship behavior: its nature, antecedents, and consequences. United States of America: Sage Publications.

Peter, M. B. (1964). Exchange and power in social life. USA: Transaction Publishers. Quick, J. C., Quick, J. D., Nelson, D. L., & Hurrell Jr, J. J. (1997). Preventive stress management in organizations. American Psychological Association. Robbins, S. P., & Judge, T. A. (2007). Perilaku organisasi. Jakarta: Salemba Empat. Robbins, S. P., & Judge, T. A. (2008) Essentials of Organizational Behavior. 2008. New Jersey: Prentice Hall. Rosmaningrum, Ria R., & Djastuti (2014) Pengaruh keadilan prosedural dan kepuasan karyawan terhadap intensi turnover pada pt. grasia timor abadi semarang. Undergraduate thesis, Fakultas Ekonomika dan Bisnis.

Sarwono, J. (2006). Spss analisis data penelitian. Yogyakarta: Andi Publisher. Santoso, S. (2003). Statistik deskriptif. Yogyakarta: Andi Publisher. Spitzmuller, M., Van Dyne, L., & Ilies, R. (2008). Organizational citizenship behavior: a review and extension of its nomological network. The SAGE handbook of organizational behavior, 1, 106-123. Srimulyani, V. A. (2009). Tipologi dan Anteseden Komitmen Organisasi. Jurnal Ilmiah Widya Warta, 33(1), 41-52. Sugiyono, M. P. B. (2004). Metode penelitian kombinasi. Bandung: CV Alfabeta. Sugiyono, M. P. P. (2007). Pendekatan kuantitatif, kualitatif, dan r&d, Bandung: Alfabeta. Sugiyono, A. (2012). Analisis manfaat dan biaya sosial. Badan statistik Nasional, 2008-2010. Sugiyono, A. (2016). Metode penelitian kuantitatif, kualitatif dan r&d. Bandung: Alfabeta. Suliman, A., & Iles, P. (2000). Is continuance commitment beneficial to organizations? Commitment-performance relationship: A new look. Journal of Managerial Psychology, 15(5), 407-422. Surodilogo, L. B., & Rahardjo, M. (2010). Analisis pengaruh lingkungan kerja dan motivasi kerja terhadap kepuasan kerja karyawan pt sumber sehat semarang (Doctoral dissertation, Perpustakaan FE UNDIP). Umar, H. (2003). Metode riset perilaku organisasi. Jakarta: Gramedia. Uyanto, S. S. (2009). Pedoman analisis data dengan spss. Yogyakarta: Graha Ilmu, 1, 2014. Williams, L. J., & Anderson, S. E. (1991). Job satisfaction and organizational commitment as predictors of organizational citizenship and in-role behaviors. Journal of management, 17(3), 601-617.

Downloads