ANALISA PENGARUH KOMUNIKASI INTERNAL, INTRINSIC REWARDS DAN RECOGNITION TERHADAP EMPLOYEE ENGAGEMENT DI SURABAYA SUITE HOTEL

Ines Margaretha Lorensia, Diana Kartika Ngo, Debora Widjaja

Abstract


Penelitian ini dilakukan untuk menganalisa pengaruh komunikasi internal, intrinsic rewards, dan recognition terhadap employee engagementdi SurabayaSuiteHotel. Employee engagement penting untuk meningkatkan kinerja karyawan demi keberhasilan organisasi. Komunikasi internal adalah proses pertukaran informasi dalam internal organisasi. Intrinsic rewards adalah kepuasan pribadi dari pekerjaan itu sendiri. Dan recognition adalah pengakuan yang diberikan atas kinerja karyawan. Teknik analisa yang digunakan adalah kuantitatif kausal. Hasil analisa regresi menunjukkan bahwa komunikasi internal, intrinsic rewards dan recognition berpengaruh simultan dan signifikan terhadap employee engagement. Komunikasi internal, intrinsic rewards dan recognition secara parsial dan signifikan berpengaruh terhadap employee engagement. Sementara itu, intrinsic rewards dan recognition memiliki pengaruh dominan terhadap employee engagement.


Keywords


Komunikasi internal, intrinsic rewards and recognition, employee engagement

Full Text:

PDF

References


Arikunto, S. (2010). Prosedur penelitian suatu pendekatan praktik. Jakarta: Rineka Cipta.

Balakrishnan, C., & Masthan, D. (2013). Impact of internal communication on employee engagement - A study at Delhi international airport. International Journal of Scientific and Research Publications, 3(8).

Barron, P., Leask, A., & Fyall, A. (2014). Engaging the multi-generational workforce in tourism and hospitality. Tourism Review, 69(4), 245-263.

Chartered Institute of Personnel and Development. (2006). Reflections on employee engagement: Change agenda. Retrieved March 23, 2015, from http://www.cipd.co.uk/changeagendas

Crabtree, S. (2013). Worldwide, 13% of employees are engaged at work. Gallup Business Journal. Retrieved March 23, 2015, from http://www.gallup. com/poll/165269/worldwide-employees-engaged-work.aspx

Dennis, H.S. (1974). A theoretical and empirical study of managerial communication climate in complex organizations. Unpublished Doctoral Dissertation, Purdue University, West Lafayette, IN.

Ghozali, I. (2005). Aplikasi analisis multivariate dengan program SPPS edisi ketiga. Semarang: Badan Penerbit Universitas Diponegoro.

Ivancevich, Konopaske, & Matteson. (2006). Perilaku manajemen dan organisasi. (Gina Gania). Jakarta: Erlangga.

Jacobs, S., Renard, M., & Snelgar, R.J. (2014). Intrinsic rewards and work engagement in the South African retail industry. SA Journal of Industrial Psychology, 40(2), 1-13.

Kuncoro, M. (2003). Metode riset untuk bisnis & ekonomi. Jakarta: Penerbit Erlangga.

Ling, S.C., Mat, N., & Al-Omari, M. (2013). Organizational practices and employee engagement: A case of Malaysia electronics manufacturing firms. Business Strategy Series, 14(1), 3-10.

Mahaney, R. C. & Lederer, A.L. (2006). The effect of intrinsic and extrinsic rewards for developers on information systems project success. Project Management Journal, 37(4), 42-54.

Markos, S., & Sridevi, M.S. (2010). Employee engagement: The key to improving performance. International Journal of Business and Management, 5(12), 89-96.

Mathuveloo, R., Basbous, O.K., Teoh, A.P., & Choi, S.L. (2013). Antecedents of employee engagement in the manufacturing sector. American Journal of Applied Sciences, 10 (12), 1546-1552.

McBain. (2007). The practice of engagement: Research into current employee engagement practice. Strategic HR Review, 6(6), 16-19.

Pillai & Bagavathi (2003). Office management. Ram Nagar New Delhi: S.Chad & Company Ltd.

Saks, A. M. (2006). Antecendents and consequences of employee engagement. Journal of Managerial Pshycology, 21(7), 600-619.

Schaufeli, W.B., Salanova, M., Gonzales-Roma, V., & Bakker, A.B. (2002). The measurement of burnout and engagement: A confirmatory factor analytic approach. Journal of Happiness Studies, 3, 71-92.

Singarimbun, M., & Effendi, S. (2006). Metode penelitian survei. Jakarta: LP3ES.

Sugiyono. (2007). Metode penelitian administrasi dilengkapi dengan metode R&D. Bandung: Alfabeta.

Woodruffle, C. (2006). From whatever to my pleasure: How can employers increase engagement? In reflections on employee engagement. London: CIPD.


Refbacks

  • There are currently no refbacks.