Konsep Harmony dalam Perancangan Interior Kantor SAMSAT di Surabaya Barat

Authors

  • Stella Nathania

Keywords:

brand image, consumen’s loyalty, consumen’s satisfaction, perceived quality

Abstract

Samsat as one of the government offices that are frequently visited by the public has very minimal facilities and making people very uncomfortable and have to use the services of brokers to take care of motor vehicle documents. Although the cost is more, but people do not mind to use the services of brokers. Laying counter irregular and unclear instructions that make the circulation in the office of the financial services sector into chaos. This design is intended to solve the existing problems in the office at the time of the call centers. Authors intended that the public can have the will to take care of themselves letter without having to use the services of brokers. Use the services of brokers is not only detrimental to the public but also detrimental to the government. The concept of harmony is applied here to support SAMSAT office interior design.

Author Biography

  • Stella Nathania
    Program Studi Desain Interior, Universitas Kristen Petra

References

(1) Dubberly,Hugh. How do you Design. San Fransisco : Dubberly Design Office, 2004.

(2) H. Alizhar. Penelitian Pelayanan Satu Atap Pemungutan PKB-BBNKB oleh (3) Dinas Pendapatan Jawa Timur.Surabaya:Badan Litbang Propinsi Sumatera Barat,2002.

(4) Lutyens, Edwin. Perancangan Pusat Mobil Modifikasi di Surabaya Barat. Surabaya : Petra,2004.

(5) Mochtar. Ibrahim. Kelayakan Kualitas Pelayanan SAMSAT Surabaya. Surabaya :ITS,2001

(6) Rosadi,Adinda. Fasilitas Pelayanan Publik. Malang: Brawijaya,2002

(7) Artikel non personal, 26 Agusus 2001, Harmony, Wikipedia, http://id.wikipedia.org/wiki/harmony, diakses 25 Maret 2013.

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Published

2013-02-05