Perancangan Sistem Manajemen Mutu ISO 9001:2015 di PT.X

Hendrikus Zendy, Jani Rahardjo


This research was conducted to get the design of quality management system for ISO 9001: 2015 certification in PT. X. Application of quality management system at PT. X is used to ensure the suitability of a process and product to customer needs. Re­search at PT. X is performed by reviewing the Gap Analysis between the company's align­­ment with the requirements of the ISO 9001: 2015 clauses. The result of the con­formity assessment of the initial Gap Analysis shows a suitability value of 61%. The re­sults of the conformity review will be used to improve and improve the quality man­agement system at PT. X. Improvements made at PT. X is to design a document of quality management system in accordance with the requirements of ISO 9001: 2015. The design of quality management system document that carried out is the target quality, quality manual, SWOT, organizational structure, SOP, and risk analysis. The re­sult of the final Gap Analysis conformity review, after designing the document of the quality management system shows the suitability increased by 91%.


quality management system; ISO 9001:2015.

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Hadiwiarjo, Bambang H. Dan Wibisono, Sulistijarningsing. 2000. ISO 9001; Sistem Manajemen Kualitas. Ghalia Indonesia, Jakarta.

Tunggal, Amin Wijaja. 1998. Manajemen Mutu Terpadu. Cetakan kedua. Jakarta: PT Rineka

Chatab, Nevizond. 1996. Panduan Penerapan dan Sertifikasi Sistem Manajemen. Mutu ISO 9000. Jakarta: PT Elex Media Komputindo

Gaspersz, V. 2001. Total Quality Management. Jakarta: PT. Gramedia Pustaka.


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