Perancangan Sistem Manajemen Mutu ISO di PT XYZ (Departemen Marketing, Departemen Purchasing, Departemen Gudang, Departemen PPC)

Dennis Arif Prasetya(1*),


(1) Jurusan Teknik Industri, Universitas Kristen Petra
(*) Corresponding Author

Abstract


PT. XYZ is a company on manufacturing of Paper and Pulp. PT XYZ has not had a fully quality management system yet in accordance with the quality management system ISO 9001: 2008. The initial gap analysis showed that the company only fullfil 36.41% of requirements of quality management system ISO 9001:2008. The result of initial gap analysis used to make sure the document is suitable. This research aims to design quality management system accordance the requirements of quality management system. The increase was 51.63% after the quality management system was designed. All department in PT XYZ will implement a quality management system ISO 9001: 2008 except the Accounting and Transportation.


Keywords


Quality management system, Gap analysis.

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References


Mulyadi. (2010). Kepemimpinan Kepala Sekolah Dalam Mengembangkan Budaya Mutu. Malang: UIN Maliki Press

Prawirosentono, Suyadi. (2004). Filosofi Baru Tentang Manajemen Mutu Terpadutotal Quality Management Abad 21 Study Kasus dan Analisis. Jakarta: PT. Bumi Aksara.

Sandranurani, Mara. 2015. Klausul ISO 9001:2008 (Penjelasan Singkat). Retrieved Februari 3, 2016, from : https://www.academia.edu/8172487/KLAUSUL_ISO_9001_2008_PENJELASAN_SINGKAT_

Cianfran, C. A., Tsiakals, J. J., & West, J. E. (2009). ISO 9001: 2008 Explained 3rd Edition. United States: William A. Troy.


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