Perancangan Sistem Manajemen Mutu ISO 9001:2015: Studi Kasus

Abstract

PT. X is a multinational company that produces consumer goods. This study is subjected to designing management quality system that is appropriate with the requirements of ISO 9001:2015 for Compensation and Benefits (C&B), the sub-department of Human Resource Development (HRD) in PT. X. This sub-department focuses on all HR transaction related to compensation and benefit for the employees of PT. X. Risk assessment conducted towards 127 processes of C&B using Failure Mode and Effect Analysis (FMEA) and risk matrix methods. C&B with its high-risk processes are the scope of ISO 9001:2015 quality management system. Design of quality management system is conducted by creating quality manual and renewing SOP. Implementation and internal audit are conducted for two pilot process. Before ISO 9001:2015 quality management system implemented, 86% of ISO requirements are fulfilled. After it is implemented, 94% of the ISO 9001:2015 quality management system requirements can be fulfilled by the sub-department.