Penerapan Toyota Business Practice (TBP) dalam Menurunkan Jumlah SPO Delay di PT TMMIN

Abstract

PT. Toyota Motor Manufacturing Indonesia (PTTMMIN) is one of the major companies
in Indonesia engaged in the automotive sector. PT TMMIN acts as a manufacturer and also as an
exporter of cars and Toyota components. One component exported by PT TMMIN is a sample part
which the component used as a trial for new project in the other Toyota affiliation. Export
documents from sample parts called Sample Part Order (SPO). During handling, there are some
SPO delayed which will have an impact on the company's Key Performance Indicator (KPI) and
the image of PT TMMIN in the global affiliate as an exporter. An analysis to solve problems use
Toyota Business Practice (TBP) tools and problem tree diagram. The improvements are summary
of SPO, renewal of new phase 1 workflows, and weekly progress. The improvements have a
positive effect, which reduce days of delay from 15 days to 0 days in the part confirmation, exporter
reply delay decreasing from 71% on November 2018 into 0% delay on May 2019, also reducing
delay shipment by 25% from November 2018 to 17% on May 2019. Expectations from the design
of new information systems are to re-reduce the number of delays from SPO and facilitate the SPO
handling process which benefits to PT TMMIN.