Santoso, Clarina Jane
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Vol 4, No 1 (2016): Jurnal Hospitality dan Manajemen Jasa - Articles
ANALISA PENGARUH KEPUASAN FINANCIAL BENEFIT, SOCIAL BENEFIT, DAN STRUCTURAL TIES MEMBERSHIP CARD TERHADAP LOYALITAS PELANGGAN DI HOTEL BINTANG 3 SURABAYA
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