Jurnal Hospitality dan Manajemen Jasa
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Gunawan, Aprillia
Vol 5, No 2 (2017): Jurnal Hospitality dan Manajemen Jasa
- Articles
ANALISA PENGARUH MOTIVASI KOMPLAIN KONSUMEN DAN PERILAKU KOMPLAIN KONSUMEN TERHADAP EXPECTATION OF SERVICE RECOVERY HOTEL BINTANG 4 SURABAYA
Abstract