Pengaruh Service Quality terhadap Customer Satisfaction membentuk Customer Loyalty pada Pt. Citra Mitra anugerah
Keywords:
Komik, Superhero, Malang, Budaya, LokalAbstract
Tujuan penelitian ini adalah Untuk mengetahui apakah Service quality berpengaruh terhadap Customer satisfaction dan dapat membentuk Customer loyalty . Penelitian ini dilaksanakan dengan menyebarkan kuesioner kepada 100 responden dengan perhitungan Structural Equation Modelling (SEM).References
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