ANALISA PERSEPSI PELANGGAN TERHADAP KINERJA AGEN PROPERTI DAN PENGARUHNYA TERHADAP KEPERCAYAAN DI SURABAYA
Keywords:
Fasilitas, Wisata Kuliner, Pantai Losari, MakassarAbstract
This research is causality research typeand discusses the dimensions of Job Performance,
which are Task Performance, Contextual
Performance and Adaptive Performance. That
dimensions are thought to affect customer trust in
Surabaya. This research uses quota sampling
method, with samples of 100 customers who lived in
Surabaya and had used property agents services or
conduct transactions through property agents. The
result of this study indicates that all dimensions
simultaneously have a significant impact to the trust
of property agent consumers. But partially, Adaptive
Performance has a positive and significant and
interpersonal adaptation as the most influence
indicator.
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