Analisis Gap Penerapan Sistem Manajemen Mutu ISO 9001:2015 di PT X

Abstract

PT X is a company that works in the textile industry which export its product for the international markets. The company’s Quality Management System department make an effort to applicate the ISO 9001:2015 management system as best as possible.  The market for textile products are filled with competitors and because of that they need to improve the quality of the products and performance so they could compete. The quality management system if properly applicated will ensure that the company reaches its goals. The purpose of this research is to conduct gap analysis to know if there is any differenece between the actual condition and the standard condition that is expected from the quality mangement system which will be use to determine corrective actions. Results from the gap analysis shows that every clause got a percentage of 87% and above, this means for the most part that the company has implemented the ISO 9001:2015 accordingly to its standards. Percentage of clause 4-10 are as follows 92%, 92%, 96%, 87%, 90%, 95%, 100%.