Perancangan Sistem Pengukuran Kinerja Menggunakan Balanced Scorecard pada Departemen Ekspedisi, Gudang Barang Jadi, HRD&GA, Produksi, QA&QC dan Timbangan di PT. “X”
(1) Industrial Engineering, Petra Christian University, Surabaya
(2) Industrial Engineering, Petra Christian University, Surabaya
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