Perancangan Sistem Pengukuran Kinerja Menggunakan Balanced Scorecard pada Departemen Ekspedisi, Gudang Barang Jadi, HRD&GA, Produksi, QA&QC dan Timbangan di PT. “X”

Jesslyn Gonardi, I Nyoman Sutapa

Abstract


A strategic work performance measurement is required by corporation to observe their work performance. Work performance measurement is necessary to ensure if the corporate and departement’s work performance fits with the vision and objective of the corporation. PT.X is a box package manufacturing corporation and still not establish a structured and strategic work performance measurement system. Design of the work performance measurement is applied by using Balanced Scorecard and Key Performance Indicator. Design of Balanced Scorecard is started by creating the strategy map to represent the cause effect relationship of the corporate and department’s strategic objectives. After creating the strategy map, designing process of the Balance Scorecard is continued with describing the strategic objectives. All strategic objectives are described by setting the Key Performance Indicator and other components according to Balanced Scorecard’s draft. Result of the design will be implemented for 1 measurement period to review the work performance achievement.

Keywords


work performance measurement; balanced scorecard; strategy map

References


Kaplan, R.S. and Norton, D.P., The Balanced Scorecard: Translating Strategy into Action, Harvard Business School Press, Boston, 1996.

Kaplan, R.S., and Norton, D.P., The Balanced Scorecard: Measures that Drive Performance, Harvard Business Review, 1992, (January-February), pp. 71-79.

Luis, S., and Biromo, P.A., Step by Step in Cascading Balanced Scorecard to Functional Scorecards, Gramedia Pustaka Utama, Jakarta, 2007.

Kaplan, R.S., and Norton, D.P., Strategy maps : Converting Intangible Assets into Tangible Outcomes, Harvard Business School Press, Boston, 2004.

Parmenter, D., Key Performance Indicators: Developing, Implementing, and Using Winning KPIs, John Wiley & Sons, Inc, Hiboken, 2007.

Bergeron, B.P., Performance Management in Healthcare: From Key Performance Indicators to Balanced Scorecard, 2nd ed., Taylor and Francis, Abingdon, 2017.


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