Perbaikan Proses Klaim Jaminan Kecelakaan Kerja di Payroll Services PT. X

Iviani Winoto


This research is conducted at Payroll Services Department PT. X. Payroll Services Department is responsible for making payments and employment insurance claim to BPJS Ketenagakerjaan, one of them is Work Accident Insurance. Work accident insurance claim process is divided into three processes: reporting, medical claims, and work accident settlement, where each process has problems that can cause the company loss and additional efforts to be done by Payroll Services. Proposed improvements are provided to improve each process.

Proposed improvement for work accident reporting is work accident report form repair, which after implemented successfully shorten the input data time by 150 seconds or decrease 51.5%. Proposed improvement for medical claim is to make improvements in the online system to prevent mistakes made while making a claim. This improvement is expected to prevent company's loss of Rp27,236,074, and potential company loss of Rp90,595,724. Proposed improvements for work accident settlement are adding information on emails and improvement on online systems in order to automatically submit unfinished work accident data. The proposed improvement are expected to prevent potential company loss of Rp 443,755,664. Not all of the proposed improvement can be implemented, because PT. X is currently conducting vendor changes to create online system for HRD Department.


payroll services; work accident insurance; BPJS Ketenagakerjaan; five why analysis; improvement

Full Text:



BPJS Ketenagakerjaan. Tugas dan Fungsi BPJS Ketenagakerjaan. 2014, Retrieved Feb 9, 2018,


BPJS Ketenagakerjaan. Program Jaminan Kece-lakaan Kerja. 2014, Retrieved Feb 9, 2018, from

Andersen, B., Business Process Improvement Tool¬box Second Edition. Milwaukee: ASQ Quality Press, 2007.


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