IMPLEMENTASI LEAN SIX SIGMA UNTUK MENINGKATKAN KUALITAS SISTEM KINERJA PAYROLL FUNCTION PT X DENGAN MEMINIMALKAN BERBAGAI WASTE

Abstract

Payroll function has role in the scope of salary payment, employees social security service, and tax payment. Payroll function has five performance targets that must be met. The performance targets are timeliness, completeness of elements, completeness of employees, no complaints, and accuration of the calculation resuluts. Each performance target has critical to quality details that must be met by each type of process. Processes that do not meet critical to quality will be included to the category of failure process. Initial measurements indicate 34 delay processes, 18 processes get complaints, five processes of incompleteness employees, three processes of incomplete elements, and three processes done with inaccurate calculations from 304 total processes. Calculation from number of failures resulted total (Defect per Million Opportunity) DPMO with 55.360,28 value. Conversion result from total DPMO can be obtained sigma quality level of performance system payroll function PT X with 3,11 sigma quality level. The lean six sigma philosophy is used in this research to improve the quality of performance system payroll function PT X. The processes that prioritized for improvement are the process of replacing KPJ, providing hospital partnership information, providing JHT JP contribution balance from daily piecerate employees, and work accident claims to the MBA. Improving the process of replacing the KPJ can reduce 86,3% non value added time. Improvement of hospital partnership information can reduce 99,8% non value added time and eliminate potential complaints on the process. That improvement of providing JHT JP contribution balance from daily piecerate emoployees can eliminate non value added time and eliminate potential complaints. All improvements to the process that has been implemented in the performance system payroll function PT X can improve the quality from 3,11 sigma quality level to 3,72 sigma quality level.