Implementasi Sistem Manajemen Mutu ISO 9001:2015 di HR Services PT. X

Abstract

PT. X is a well-known consumer goods manufacturer company in Indonesia. This thesis is subjected to how HR Services implement the quality management system and measuring the fulfilment of ISO 9001:2015 standard before conducting certification. HR Services is a sub department of Human Resources department in PT. X which is designed to implement all transactions provisioning compensation & benefit for the PT. X employees. Since June 2016 until January 2017, ISO 9001:2015 fulfilment has decreased from 94% to 87%. It is possibly caused by the non availibility of audit or assessment to monitor the quality management system. HR Services has done various assessment, which consist of one internal audit, two pre audit and one fit gap analysis. These assessments result in some findings with defined corrective actions. These corrective actions implementation result in increase of ISO 9001:2015 fulfilment from 87% to 97%. It shows the readiness of HR Services to conduct certification. The final result, external audit result in 1 minor finding, and 2 opportunites for improvement and HR Services has successfully granted the ISO 9001:2015 certification.