PENGARUH EMPLOYEE ENGEGAMENT TERHADAP KINERJA KARYAWAN DENGAN KEPUASAN KERJA SEBAGAI VARIABEL INTERVENING DI HOTEL IBIS STYLES SURABAYA

Bella Bella(1*), Deborah Christine Widjaja(2),


(1) 
(2) 
(*) Corresponding Author

Abstract


Abstrak - Penelitian ini dilakukan untuk mengetahui pengaruh employee engagement terhadap kinerja karyawan dan kepuasan kerja di Hotel Ibis Styles Surabaya. Sampel yang digunakan dalam penelitian ini adalah karyawan yang bekerja di Hotel Ibis Styles Surabaya sebanyak 70 karyawan dari seluruh divisi. Data penelitian didapatkan dari penyebaran kuisioner, kemudian data diolah dengan metode partial least square. Penelitian ini dilakukan untuk mengetahui pengaruh antara employee engagement terhadap kinjera karyawan dengan kepuasan kerja sebagai variabel intervening. Hasil analisa menunjukan bahwa employee engagement tidak signifikan positif mempengaruhi kinerja karyawan tetapi employee engagement berpengaruhi signifikan positif terhadap kinerja karyawan dengan adanya kepuasan kerja sebagai variabel intervening.

Kata Kunci:

Employee engagement, kinerja karyawan, kepuasan kerja

 

Abstract - This study was conducted to determine the effect of employee engagement on employee performance and job satisfaction at Hotel Ibis Styles Surabaya. The samples used in this research were employees who worked in Hotel Ibis Styles Surabaya as many as 70 employees from all divisions. Research data obtained from the questionnaire distribution, then data processed by partial least square method. This study was conducted to determine the effect of employee engagement on job performance with job satisfaction as intervening variable. The result of the analysis shows that employee engagement did not significantly affect employee performance but employee engagement had a significant positive effect on employee performance with job satisfaction as intervening variable.

Keywords:

Employee engagement, Job performance, Job satisfaction


Full Text:

PDF

References


DAFTAR RUJUKAN

Argyle, M. (1989). The social psychology of work (2nd Ed). Harmondsworth: Penguin.

Bernardin, J. H., & Russell, J. E. (2003). Human resource management: an experiential approach (3rd ed.). New York: McGraw-Hill International Inc

Borman, W. C, & Motowidlo S. J. (1993). Factors affecting job performance: A review of literature. Silpakorn university journal of social sciences, humanities, and arts, 12(2)

Brikend, A. (2011). Job satisfaction: A literature review. Management Research and Practice, 3(4), 77-86.

Brown. (2003). Job satisfaction in the low wage service sector. England: Taylor & Francis, 35, 1241–1254.

Dajani, Maha Ahmed Zaki (2015). The Impact of Employee engagement on Job performance and Organisational Commitment in The Egyptian Banking Sector.

Davis, K., & Newstrom, J.W. (2002). Perilaku dalam organisasi. Jakarta:

Erlangga

Danika, B., & Tomislav, B. (2013). Relationship between working condition and job satisfaction: The case of croation ship building company. International Journal of Business and Social Science, 4(2).

Ferdinand, Augusty. (2002). Structural Equation Modelling dalam Penelitian Manajemen. Semarang: FE UNDIP.

Gallup Organization. (2004). Study Engaged Employees Inspire Company Innovation. Gallup Management Journal. Retrieved from https://news.gallup.com/businessjournal/11956/getting-personal-workplace.aspx

Ghozali, I. (2014). Structural equation modeling metode alternatif dengan partial least square (PLS), 4. Semarang: Undip.

Greenberg, J., & Baron, R. A. (2003). Application of the Maslow’s hierarchy of need theory; impacts and implications on organizational culture, human resource and employee’s performance. International Journal of Business and Management Invention, 2(3), 39-45.

Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2010). Multivariate data analysis. Harlow: Pearson.

Harter, J. K., Schmidt, F. L., & Hayes, T. L. (2002). Business-unit-level relationship betweenemployee satisfaction, employee engagement, and business outcomes: A meta-analysis Journal of Applied Psychology.

Henryhand. (2009). The effect of employee recognition and employee engagement on job satisfaction and intent to leave in the public sector. Vol. 24 (3), pp 1-130.

Hani. T. Tandoko. (2007). Mengukur Kepuasan kerja. Erlangga. Jakarta.

Handoko, T. H. (2001). Manajemen personalia dan sumber daya manusia. Yogyakarta: BPFE Press.

Huang, Chun-Che et al. (2013). An Empirical Analysis of the Antecedents and Performance Consequences of Using the Moodle Platform Vol. 3, No. 2,

ILO. (2010).Global Employment trends for youth.Switzerland,ILO

Ivancevich, John, M, Konopaske, & Matteson. (2008). Perilaku dan Manajemen Organisasi. Jakarta: Erlangga.

Jogiyanto & Abdilah, W. (2009). Konsep dan aplikasi PLS (Partial Least square) untuk penelitain empiris. Yogyakarta: BPFE Yogyakarta.

Jogiyanto. (2014). Metode Penelitian Bisnis. Edisi Ke-6. Yogyakarta.Universitas Gadjah Mada.

Kahn, W. (1990). Psychological conditions of personal engagement and disengagement at work.Academy of Management Journal, 33, 692-724.

Katz, D. and Kahn, R.L. (1966), The Social Psychology of Organizations, Wiley, New York, NY.

Kahya, E. (2007). The effects of job characteristics and working conditions on job performance. International Journal of Industrial Ergonomics, 37, 515-523.

Kuncoro, M. (2007). Metode kuantitatif: Teori dan aplikasi untuk bisnis dan ekonomi (3rd ed.). Yogyakarta: UPP STIM YKPN.

Leedy, P.D., & Ormrod, J.E. (2005). Practical research: planning and design (8th ed.). Pearson Merrill Prentice Hall. Upper Saddle River, NJ, US.

Luthans, F. (2005). Organizational Behavior. New York: McGraw-hill.

Lockwood, N.R. (2007). Leveraging employee engagement for competitive advantage, Society forHuman Resource Management Research Quarterly.Human Resource Management Research Quarterly, Vol. 1.

Malhotra, M.K. (2012). Operations Management. 10th Edition. USA: Pearson.

Markos, S. & Sridevi, M. Sandhya, (2010). Employee engagement: The Key to Improving Performance.International Journal of Business and Management vol. 5 no. 12.

Milkovich, G. T., & Boudreau, J. W. (1997). Human resource management. Irwin McGraw-Hill.

Motowidlo, S.J., Borman, W.C., Schmitt, M.J., (1997). A theory of individual differences in task and contextual performance. Human Performance 10 (2), 71–83.

Nelson & Quick, (2006), Organizational behavior: foundations, realities & challenge 5thed, Thomson South-Western.

Pushpakumari, M. D. (2008). The impact of job satisfaction on job performance: an empirical analysis. City Forum, 9 (1), 89-105.

Raziq, A., & Maulabakhsh, R. (2014). Impact of working environment on job satisfaction. Procedia Economics and Finance, 23, 717-725.

Robbins, S. P. & Judge, T.A. (2009). Organizational behavior: task and contextual performance (13th ed.), New Jersey.

Saks, A. M. (2006). Antecedents and consequences of employee engagement. Journal of Managerial Psychology, 21, 600-619.

Schaufeli, W. B., & Bakker, A. B. (2003). UWES–Utrecht Work Engagement Scale: Test manual (Unpublished manuscript). Department of Psychology, Utrecht University, Utrecht, Netherlands.

Schwartz, T. (2011). What it takes to be a great employer. Retrieved from http://blogs.hbr.org/schwartz/2011/01/what-it-takes-to-be-a-great-em.html Google Scholar

Sugiyono. (2012). Metode penelitian pendidikan: pendekatan kuantitatif, kualitatif, dan R and D. Bandung : Alfabeta

Sugiyono, (2008). Metode Penelitian Kunatitatif Kualitatif dan R&D. Bandung

Alfabeta

Singarimbun, Masri dan Sofian Effendi, (2006). Metode Penelitian Survei, Jakarta

Sutrisno, Edy. (2009). Manajemen Sumber Daya Manusia. Cetakan I. Jakarta: PT. Kencana Media Group.

Umar, H. (2003). Metode penelitian untuk skripsi dan tesis bisnis. Jakarta: PT. Gramedia Pust


Refbacks

  • There are currently no refbacks.