PENGARUH LEADERSHIP STYLE TERHADAP FINANCIAL PERFORMANCE DENGAN VARIABEL INTERVENING EMPLOYEE SATISFACTION DAN CUSTOMER SATISFACTION PADA SEKTOR PERBANKAN DI SURABAYA

Novitasari Purwanto, Devie Devie

Abstract


The purpose of this study was to know whether there was significant affect of
Leadership Style towards Financial Performance with Employee’s Satisfaction and
Customer’s satisfaction as intervening variables in banking corporate in Surabaya.
Employee’s Satisfaction and Customer’s Satisfaction were used as an intervening
variables to see the affect of Leadership Style to Financial Performance. The sample
used in this study was banking corporates listing in Bursa Efek Indonesia (BEI) that
generate profit in the last 3 years. The data analysis used Partial Least Square
method with 600 respondents from 30 selected banks in Surabaya. The result of this
study showed that Leadership Style had positive affect on Financial Performance.

Keywords


Leadership Style, Employee Satisfaction, Customer Satisfaction, Financial Performance

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